Refunds & Returns

2.1 Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any loss suffered by the buyer arising from any delay in the delivery of the goods.

2.2 Carriage will be paid on all orders to England in excess of £60. Carriage will be charged on all other orders.

2.3 Delivery shall take place and risk shall pass to the buyer upon the earliest of the following:-

2.3.1 the Company handing the goods to the buyer or its agent at the Company’s premises, or

2.3.2 the goods leaving the Company’s premises, or

2.3.3 on the 7th day following notification to the buyer that the goods are ready for dispatch.

2.4 The buyer shall within 14 days of delivery notify the Company of any alleged defect damage or failure to comply with description. If the buyer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the Contract free from any defect or damage and the buyer shall be deemed to have accepted the goods

2.5 The buyer shall be responsible for obtaining all necessary licences and permissions for the import of the goods into the country of destination

2.6 Except Specials, goods which are to be returned must be notified to the Company as soon as reasonably practical. Returns shall only be accepted in the Company’s absolute discretion and the goods are in the same condition as they were dispatched. All refunds will be issued minus the original delivery costs. The buyer shall be responsible for all carriage charges relating to the returning product and any replacement. We have several different returns addresses, so please do not send the goods to our postal address as the goods may need to be returned elsewhere. If returned to the incorrect address the refund may take a couple of extra days to process as we have to get the items to the correct address